Frequently Asked Questions (FAQ)
1. When will my order ship?
Orders are processed within 1–3 business days, Monday to Saturday. You will receive a confirmation email once your order is shipped.
2. How long does delivery take?
Shipping typically takes 3–7 business days after your order is dispatched.
3. Do you offer international shipping?
Currently, we ship to all locations covered by our delivery partners. If your destination is not available at checkout, please contact us.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. Use this to follow your delivery progress.
5. Can I return an item?
Yes. You may return items within 30 days of delivery, provided they are unused, in original condition and packaging. For details, see our Return Policy.
6. Who pays for return shipping?
Return shipping is the responsibility of the customer, unless the item is damaged or incorrect.
7. What if I receive a damaged or wrong item?
Please contact us within 3 days of delivery. We’ll arrange a replacement or refund at no extra cost.
8. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are securely processed.
9. Is my payment information secure?
Yes. We use SSL encryption and trusted third-party payment gateways. Your data is never stored on our servers.
10. How can I contact customer service?
Email us at inhomesara02@gmail.com or call +447418632076. We aim to respond within 24–48 hours.